REFUND POLICY

Refund Policy

All sales are final.

Refunds will not be issued because:

• You no longer want the order.
• You changed your mind.
• You are unhappy with the processing timeframe.
• You are experiencing impatience with the production process.
• You requested to cancel the order after it was placed.
• You entered incorrect order information.
• You overlooked or did not read these policies before purchasing.

Crescent & Herb reserves the right to determine whether an exception is appropriate in circumstances where an exception may be legally required or otherwise warranted.

Damaged or Missing Items

If your order arrives damaged or an item is missing, you must contact Crescent & Herb within 3 business days of the date the carrier's tracking information shows the package as delivered.

Please provide the necessary information and photographs, when applicable, so that we can review the issue and determine the appropriate resolution.

Failure to report a damaged or missing item within the stated timeframe may limit the resolution available.

For qualifying issues, Crescent & Herb may provide a replacement or other appropriate resolution at our discretion. Refunds are not automatically issued for damaged or missing items.