🚨 SHIPPING POLICY NOTICE |CRESCENT & HERB Processing and production take an estimated 14–18 business days, excluding Mondays, weekends, and holidays. These timeframes are estimates, not guarantees. By checking the required Terms & Conditions box at checkout, when placing your order, you acknowledge that you have read and agreed to our policies. Please review them carefully before purchasing. 📧 Support@crescentandherb.com
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🚨 SHIPPING POLICY NOTICE |CRESCENT & HERB Processing and production take an estimated 14–18 business days, excluding Mondays, weekends, and holidays. These timeframes are estimates, not guarantees. By checking the required Terms & Conditions box at checkout, when placing your order, you acknowledge that you have read and agreed to our policies. Please review them carefully before purchasing. 📧 Support@crescentandherb.com
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CUSTOMER SERVICE

Customer Service Policy

Missing & Damaged Items Only

Crescent & Herb customer support is currently designated ONLY for customers who have received their package and have discovered a missing or damaged item.

Customer Service Contact

TEXT ONLY: (984) 439-5463
EMAIL: Support@crescentandherb.com

Please include your order number, full name, and clear photographs when contacting us regarding a damaged or missing item. This allows us to properly review and address your concern.

3-Business-Day Reporting Requirement

Upon receiving your order, you have 3 business days from the date your USPS or UPS tracking information shows the package as DELIVERED to report any missing or damaged items.

After the 3-business-day reporting period has passed, Crescent & Herb is not obligated to provide a resolution for missing or damaged items.

Please inspect your order promptly upon delivery. Do not wait until you are ready to use the products to verify that your order is complete and arrived safely.

Missing Items

If your package was delivered but an item listed on your order is missing, please contact us within the required 3-business-day timeframe.

We will review your order and determine whether the item qualifies for a replacement.

Damaged Items

If an item arrives damaged, please contact us within 3 business days of delivery and provide clear photographs of:

  • The damaged product
  • The packaging
  • The shipping box or mailer
  • Any visible damage to the packaging

This information may be required for us to determine the appropriate resolution.

Resolution

Crescent & Herb will review each reported missing or damaged item individually.

If your claim is approved, the resolution may consist of an eligible replacement item selected or approved by Crescent & Herb.

Refunds will not be issued for missing or damaged items.

Failure to report a missing or damaged item within the required 3-business-day timeframe may result in the customer being eligible only for a replacement during a future order, at Crescent & Herb's discretion.

Please Contact Us Only Regarding Missing or Damaged Items

Our customer-service number and support email are not general shipping-status or order-update lines.

Please refrain from contacting customer service regarding:

  • Order status
  • Processing times
  • Production timelines
  • Shipping estimates
  • Tracking updates
  • Carrier delays
  • “Where is my package?” inquiries
  • Requests for shipping updates
  • Order cancellations
  • Order changes
  • Address changes
  • General questions already addressed in our published policies

For questions or concerns regarding shipping, processing, production, delivery timelines, or tracking, please review our Shipping & Production Policy before contacting us.

A response is not guaranteed for messages that fall outside the designated purpose of our customer-service channels.

We appreciate your understanding and cooperation. Limiting customer-service inquiries to missing and damaged items allows us to focus our time and attention on customers who have received an order requiring direct assistance.

Thank you for supporting Crescent & Herb and respecting our customer-service policies.