Fraud, Disputes & Customer Conduct Policy

At Crescent & Herb, we take our policies, our work, and our customer relationships seriously.

By placing an order with us, you acknowledge that you have read, understood, and agreed to our policies and terms of purchase at checkout.

Fraudulent Claims & Disputes

Any customer who knowingly submits a false, fraudulent, or dishonest claim or dispute regarding an order may be permanently banned from Crescent & Herb.

This includes, but is not limited to:

• Knowingly claiming an order was not received when tracking confirms delivery.
• Falsely claiming items were missing or damaged.
• Submitting dishonest information to a bank, payment processor, carrier, or other third party regarding an order.
• Initiating a fraudulent chargeback or payment dispute.
• Attempting to obtain products or money through false or misleading claims.

Customers determined to have engaged in fraudulent activity may be permanently:

• Blocked from our website
• Prohibited from placing future orders
• Blocked from our Instagram page and social-media platforms
• Refused service by Crescent & Herb

We reserve the right to document and contest fraudulent claims and provide relevant order, payment, shipping, tracking, and communication records to the appropriate payment processor, financial institution, carrier, or other authorized party when necessary.

Right to Refuse Service

Crescent & Herb reserves the right to refuse service or future orders to any customer who violates our policies, mistreats our team, engages in abusive or threatening behavior, or demonstrates conduct that we determine is inconsistent with our business standards.

Our policies are provided to customers before purchase and are agreed to when an order is completed. Failure to read, understand, or follow our policies does not exempt a customer from them.

Respect, Reciprocity & Energy Exchange

Crescent & Herb is a mother-daughter-owned and operated business, and every product we create represents our time, effort, care, intention, and energy.

We believe that every interaction is an energy exchange, and reciprocity is important to us. We pour genuine love, time, and intention into what we create and expect that same level of respect to be extended toward our business and our team.

We understand that our business may not be the right fit for everyone, and that is okay.

However, if our policies, production process, or the care behind our work are not respected, we reserve the right to decline future service.

We will always strive to treat our customers with respect, and we expect that same respect in return.

Crescent & Herb is under no obligation to continue a customer relationship that is no longer mutually respectful, safe, or aligned with our business policies.

Thank you to the customers who value our work, respect our policies, and recognize the love, time, and energy that goes into every order.